Comments for TheCustomer web-savvy business strategy Sun, 29 Nov 2015 17:20:33 +0000 hourly 1 Comment on Article: EU data protection reform could start ‘trade war’, US official says (Wired UK) by Leo Sun, 29 Nov 2015 17:20:33 +0000 European leaders wouldn’t resist US tech firms’ lobbying and would enforce another bill on digital business eventually. I am surpised that we have some relief until 2016.

Comment on Writing by Growing digital business » TheCustomer Sat, 17 Aug 2013 12:11:56 +0000 […] Writing […]

Comment on 20toDo by Leslie Turner Wed, 15 Jun 2011 00:33:02 +0000 Hi Will,

Enjoying your write ups!

Turner & Turner Advertising, Inc.
(Ogilvy & Mather 1996-98)

Comment on Speaking by Growing digital businesses » TheCustomer Tue, 22 Feb 2011 18:00:30 +0000 […] Speaking […]

Comment on Service from BT by John Allan Mon, 13 Sep 2010 21:35:31 +0000 I am an ex BT engineer who has been in the private sector for many years.

I believe BT to be the finest engineering provider in the UK with a stable efficient network but unfortunatley they are one of the worst communicators. This in my opinion is due to the fact that they do not now use engineers to interface with the public and employ “call cenre operatives” who read scripts and act on prompts from computer scripts.

I must admit that if BT were not so ineffective in their dealings with the public then I would not be in business providing a managed service which offers contact with a real engineer and not a call centre in sight. I use BT to provide much of my clients services but because I have access directly into their ordering and fault reporting systems I do not have the same isses as when you have to call a generic number and speak to whoever you get connected too.

Always Contactable was an obvious choice of name for my business as it offers everything that my competition is not.

Sorry for your problems but best advise is deal with a 3rd party service provider but make sure that they do not simply offer a different call centre interface.

Personal service should not need to be a thing of the past

John ex BT engineer

Comment on Semantic publishing: simple search improvement by Will Rowan Tue, 24 Nov 2009 15:41:33 +0000 Is it me… while Tagaroo used to lurk quietly in the background while posts were being written, it’s now *constantly* refining the tag list… which in turn slows down the writing process. (for slows down, read *stops*).

Back in August the tagaroo forums said there would be a fix… no sign of it yet.

Comment on Semantic publishing: simple search improvement by Will Rowan Sun, 31 May 2009 14:02:04 +0000 Hi Tom – thanks for your kind comment.
I was trying out OpenCalais before adding the plugin to – where we’re trying to give football fans all the tools they’ll need to reinvent soccer journalism 😉

on 31 May we’re still in stealth mode – so you’ll probably just get a login screen; public release target date is 8th June.

Comment on Semantic publishing: simple search improvement by Tom Tague Sat, 30 May 2009 01:29:22 +0000 Tom from OpenCalais here.

You make an excellent point. With the proliferation of “user generated content” we’re seeing professional grade contributions from a growing number of non-professional writers.

What we care about is great content – regardless of where it’s generated.

And – a brief clarification. The exact same OpenCalais toolkit that we make available to publishers like CNET, the Huffington Post, DailyMe and other is available to any publisher, writer or other content generator – for free.


Comment on VRM Defined, neatly by Tracy Sheridan Fri, 18 Jul 2008 01:45:26 +0000 …and my thanks to Tom Guarriello for a brilliant, impromptu video he decided to record just prior to VRM08.

this train’s definitely a’comin! 🙂

Comment on brands, internet, advertising, budgets by Adam Tue, 16 Oct 2007 17:45:16 +0000 Hi

I’m from the Internet Advertising Bureau, and would really like to keep you up to date with new announcements that we have. Therefore could you supply me with a contact email address, so that we can send any new releases or statements to you directly.

Regards, IAB