What to expect in the e-Commerce Pocketbook
Use the pocketbook as a series of quick reference guides on particular topics. Or read it from end to end as a development programme for an online business.
Whichever you choose, it is full of sound ideas that make online businesses more profitable.
This 2nd edition has been heavily revised to keep up with new ways to promote your business and sell products online.
New topics for this edition include:
- Pay per Click advertising
- Search engine optimisation
- Accessibility
Each section ends with an Action Plan. These are short templates to help identify,
separate and prioritise important and urgent issues.
Contents
WHAT IS E-COMMERCE?
A moment of calm, what not to expect, drivers of e-commerce, growth of online population, 7 things to know and 8 things to do
THE FIVE BUSINESS BENEFITS OF E-COMMERCE
Cost reduction, measurement, interactivity, personalisation, global reach
NEW THINKING FOR ONLINE BUSINESS
High street vs online market, viral campaigning, harvesting e-mail addresses, be first and stay ahead, market spaces
HOW TO PROMOTE A COMPANY ONLINE
Four levels of commitment to being online, different ways to use e-mail for marketing, online public relations, online advertising and viral marketing
MANAGING SEARCH ENGINES
What are search engines, using a URL, meta tags, keywords, alt tags, search engine optimisation, Pay per Click ads, accessibility and analysing traffic
CREATING TRUST: SECURITY & DATA PROTECTION
Appropriate security, 5 ways to build trust and 6 ways to lose it, domain names, data protection, personal privacy issues, contracts and the law
EIGHT STEPS TO PLAN SUCCESSFUL E-COMMERCE
Let customers decide, respond fast, test plan, challenge assumptions, focus on benefits, encourage visitors, understand cost implications, help staff adapt
The e-Commerce Pocketbook
First edition published 2000. Reprinted 2003. This edition published 2006.
© Will Rowan ma mba fidm 2000 and 2006.
Available from:
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