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	<title>TheCustomer &#187; web 2.0</title>
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	<link>http://thecustomer.co.uk/marketing</link>
	<description>Will Rowan &#124; marketing led, web-savvy, digital strategy</description>
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		<title>Another dent in tv&#8217;s advertsing revenues</title>
		<link>http://thecustomer.co.uk/marketing/another-dent-in-tvs-advertsing-revenues</link>
		<comments>http://thecustomer.co.uk/marketing/another-dent-in-tvs-advertsing-revenues#comments</comments>
		<pubDate>Wed, 12 Nov 2008 22:27:49 +0000</pubDate>
		<dc:creator>Will Rowan</dc:creator>
				<category><![CDATA[Strategy]]></category>
		<category><![CDATA[digital marketing]]></category>
		<category><![CDATA[web 2.0]]></category>
		<category><![CDATA[advertising]]></category>
		<category><![CDATA[brand]]></category>
		<category><![CDATA[tv]]></category>
		<category><![CDATA[web tv]]></category>

		<guid isPermaLink="false">http://thecustomer.co.uk/marketing/another-dent-in-tvs-advertsing-revenues</guid>
		<description><![CDATA[YouTube has just started auctioning video positions to the highest bidder &#8211; Adsense paid search results for video. (tip o&#8217; hat to Marshall K at Read Write Web ) Along with yesterday&#8217;s announcement that full length feature films from MGM are to run on YouTube, that&#8217;s another dent in broadcast tv&#8217;s audiences, and revenues.
There&#8217;s already [...]]]></description>
			<content:encoded><![CDATA[<!-- sphereit start --><p>YouTube has just started auctioning video positions to the highest bidder &#8211; Adsense paid search results for video. (tip o&#8217; hat to Marshall K at <a target="_blank" href="http://www.readwriteweb.com/archives/youtube_puts_placement_of_user.php">Read Write Web</a> ) Along with yesterday&#8217;s announcement that full length feature films from MGM are to run on YouTube, that&#8217;s another dent in broadcast tv&#8217;s audiences, and revenues.</p>
<p>There&#8217;s already a good selection of brand commercials on YouTube: there&#8217;s a high definition service too. If you were running a commercials agency, wouldn&#8217;t you put some budget into YouTube? If only as a hedge against falling broadcast audiences &#8211; and with the potential to earn larger production fees on long films.</p>
<p>How long before we see broadcast tv being used to trail long ads on YouTube? It&#8217;s a technique that&#8217;s already been used by advertisers like the Army (who also offered mobile video, iirc). The idea that TV may not be the prime channel, that it&#8217;s just feding others, will make some old Madison Avenue &amp; Soho admen rotate in their graves. </p>
<p>The world&#8217;s changing, and fast.</p>
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		<title>New word for old fashioned values</title>
		<link>http://thecustomer.co.uk/marketing/new-word-for-old-fashioned-values</link>
		<comments>http://thecustomer.co.uk/marketing/new-word-for-old-fashioned-values#comments</comments>
		<pubDate>Sat, 09 Aug 2008 08:34:59 +0000</pubDate>
		<dc:creator>Will Rowan</dc:creator>
				<category><![CDATA[Customer 2.0]]></category>
		<category><![CDATA[web 2.0]]></category>

		<guid isPermaLink="false">http://thecustomer.co.uk/marketing/new-word-for-old-fashioned-values</guid>
		<description><![CDATA[I *do* like Tara Hunt&#8217;s take on &#8220;helping out for free&#8221; &#8211; and since she&#8217;s making a thing of it, there&#8217;s a good chance that culture will shift a notch or two in that direction. You can’t eat Whuffie (but it’s getting harder to eat without it) &#124; ::HorsePigCow:: marketing uncommon 
(Thanks to Hugh MacLeod [...]]]></description>
			<content:encoded><![CDATA[<!-- sphereit start --><p>I *do* like Tara Hunt&#8217;s take on &#8220;helping out for free&#8221; &#8211; and since she&#8217;s making a thing of it, there&#8217;s a good chance that culture will shift a notch or two in that direction. <a href="http://www.horsepigcow.com/2008/08/05/you-cant-eat-whuffie-but-its-getting-harder-to-eat-without-it/">You can’t eat Whuffie (but it’s getting harder to eat without it) | ::HorsePigCow:: marketing uncommon </a></p>
<p>(Thanks to Hugh MacLeod &amp; Twitter for the <a href="http://twitter.com/gapingvoid/statuses/882273774">heads up)</a></p>
<p>Whuffle has been part of my web experience since the early days of Fast Company London in 97/98 (FC London was the vortex that drew me into this working life) &#8211; pitch in, share ideas, expecting only shared knowledge, thanks and companionship in return. But the network built a decade ago still pays back.</p>
<p>I hope that <a target="_blank" href="http://vrmhub.pbwiki.com/">Project VRM </a>may offer something similar &#8211; we&#8217;ve had the whuffle talk &#8211; and folk are involved because, well, because it&#8217;s a cause we believe in. I&#8217;ll be interested to see the reactions to 20 minute conference talk &#8211; with added VRM &#8211; in Delhi next week. It&#8217;s very interesting to see how readily the &#8216;old&#8217; marketing economy is thinking about VRM &#8211; there&#8217;s an article by Doc Searls, Alan Mitchell &amp; Iain Henderson in this month&#8217;s <a target="_blank" href="http://www.theidm.com/">IDM</a> Journal (text for members only, I&#8217;m afraid).<br />
<blockquote></blockquote>
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		<title>Managing discussion board content</title>
		<link>http://thecustomer.co.uk/marketing/managing-discussion-board-content</link>
		<comments>http://thecustomer.co.uk/marketing/managing-discussion-board-content#comments</comments>
		<pubDate>Fri, 08 Aug 2008 11:32:59 +0000</pubDate>
		<dc:creator>Will Rowan</dc:creator>
				<category><![CDATA[digital marketing]]></category>
		<category><![CDATA[ethics]]></category>
		<category><![CDATA[social networks]]></category>
		<category><![CDATA[web 2.0]]></category>

		<guid isPermaLink="false">http://thecustomer.co.uk/marketing/managing-discussion-board-content</guid>
		<description><![CDATA[Bulletin board postings more likely slander than libel, says High Court &#124; OUT-LAW.COM
Very, very useful to know.(tho frankly not the most exciting news of the week  


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Sphere: Related Content]]></description>
			<content:encoded><![CDATA[<!-- sphereit start --><p><a href="http://www.out-law.com/page-9330">Bulletin board postings more likely slander than libel, says High Court | OUT-LAW.COM</a></p>
<p>Very, very useful to know.<br />(tho frankly not the most exciting news of the week <img src='http://thecustomer.co.uk/marketing/wp-includes/images/smilies/icon_wink.gif' alt=';-)' class='wp-smiley' /> <br />
<blockquote></blockquote>
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		<title>metaphor for marketing&#8230;</title>
		<link>http://thecustomer.co.uk/marketing/metaphor-for-marketing</link>
		<comments>http://thecustomer.co.uk/marketing/metaphor-for-marketing#comments</comments>
		<pubDate>Tue, 05 Aug 2008 15:46:21 +0000</pubDate>
		<dc:creator>Will Rowan</dc:creator>
				<category><![CDATA[Customer 2.0]]></category>
		<category><![CDATA[Digital is Different]]></category>
		<category><![CDATA[web 2.0]]></category>

		<guid isPermaLink="false">http://thecustomer.co.uk/marketing/metaphor-for-marketing</guid>
		<description><![CDATA[Axel Peemoeller&#8217;s &#8211; Eureka Carpark Melbourne has fantastic signage &#8211; which makes sense when seen from the right angle. And no sense at all when looked at from the wrong direction. How many times have you seen marketing campaigns that looked just like that &#8211; planned from the company&#8217;s perspective, they make perfect sense to [...]]]></description>
			<content:encoded><![CDATA[<!-- sphereit start --><p><a href="http://de-war.de/eurekacarpark.html">Axel Peemoeller&#8217;s &#8211; Eureka Carpark Melbourne</a><br /> has fantastic signage &#8211; which makes sense when seen from the right angle. And no sense at all when looked at from the wrong direction. How many times have you seen marketing campaigns that looked just like that &#8211; planned from the company&#8217;s perspective, they make perfect sense to the company, and none at all to the customer.<br />
<blockquote></blockquote>
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		<title>Microblogging as a community service</title>
		<link>http://thecustomer.co.uk/marketing/microblogging-as-a-community-service</link>
		<comments>http://thecustomer.co.uk/marketing/microblogging-as-a-community-service#comments</comments>
		<pubDate>Thu, 28 Feb 2008 14:54:26 +0000</pubDate>
		<dc:creator>Will Rowan</dc:creator>
				<category><![CDATA[social networks]]></category>
		<category><![CDATA[web 2.0]]></category>

		<guid isPermaLink="false">http://thecustomer.co.uk/marketing/microblogging-as-a-community-service</guid>
		<description><![CDATA[Commuterfeed is a blindingly  simple, useful service.
Using twitter, commuters can send &#38; receive updates about  their daily commute
As I write, it&#8217;s early days, and updates are patchy in the UK, but here&#8217;s hoping it&#8217;ll catch on as it has done in other urban areas

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			<content:encoded><![CDATA[<!-- sphereit start --><p><a href="http://commuterfeed.com/cities/LHR/" title="commuterfeed" target="_blank">Commuterfeed</a> is a blindingly  simple, useful service.</p>
<p>Using twitter, commuters can send &amp; receive updates about  their daily commute</p>
<p>As I write, it&#8217;s early days, and updates are patchy in the UK, but here&#8217;s hoping it&#8217;ll catch on as it has done in other urban areas</p>
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		<title>social networking &amp; business roundup article</title>
		<link>http://thecustomer.co.uk/marketing/social-networking-business-roundup-article</link>
		<comments>http://thecustomer.co.uk/marketing/social-networking-business-roundup-article#comments</comments>
		<pubDate>Fri, 05 Oct 2007 13:43:35 +0000</pubDate>
		<dc:creator>Will Rowan</dc:creator>
				<category><![CDATA[Customer 2.0]]></category>
		<category><![CDATA[Strategy]]></category>
		<category><![CDATA[community]]></category>
		<category><![CDATA[social networks]]></category>
		<category><![CDATA[web 2.0]]></category>

		<guid isPermaLink="false">http://thecustomer.co.uk/marketing/social-networking-business-roundup-article</guid>
		<description><![CDATA[A nice piece by David Bowen that captures &#8216;where we&#8217;re up to&#8217; on social networking
&#8230;and includes this gem&#8220;The price is that it is important to give away really valuable
information, because only this will be picked up. “The first thing you
have to do is relinquish control,”&#8221;
Yep.Nailed it.There&#8217;s no point in sharing information that everybody knows.If you&#8217;re [...]]]></description>
			<content:encoded><![CDATA[<!-- sphereit start --><p>A nice piece by David Bowen that captures &#8216;where we&#8217;re up to&#8217; on social networking</p>
<p>&#8230;and includes this gem<br />&#8220;The price is that it is important to give away really valuable<br />
information, because only this will be picked up. “The first thing you<br />
have to do is relinquish control,”&#8221;</p>
<p>Yep.<br />Nailed it.<br />There&#8217;s no point in sharing information that everybody knows.<br />If you&#8217;re an expert, share stuff that only you know, that everybody else (who is interested) will find useful.</p>
<p>
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		<title>the Radiohead download</title>
		<link>http://thecustomer.co.uk/marketing/the-radiohead-download</link>
		<comments>http://thecustomer.co.uk/marketing/the-radiohead-download#comments</comments>
		<pubDate>Fri, 05 Oct 2007 09:02:16 +0000</pubDate>
		<dc:creator>Will Rowan</dc:creator>
				<category><![CDATA[Music Morphs]]></category>
		<category><![CDATA[web 2.0]]></category>

		<guid isPermaLink="false">http://thecustomer.co.uk/marketing/the-radiohead-download</guid>
		<description><![CDATA[um, for all the hype, aren&#8217;t Radiohead just doing with inrainbows what music folk on myspace do?
They&#8217;re a band that&#8217;s out of contract, and they&#8217;re offering their work for whatever price the buyer chooses &#8211; even if that&#8217;s £0.00?
OK, as a known group they get more hype &#38; momentum behind their work, but it&#8217;s the [...]]]></description>
			<content:encoded><![CDATA[<!-- sphereit start --><p>um, for all the hype, aren&#8217;t Radiohead just doing with inrainbows what music folk on myspace do?<br />
They&#8217;re a band that&#8217;s out of contract, and they&#8217;re offering their work for <a href="http://www.inrainbows.com/Store/ItsUptoYou.html">whatever price the buyer chooses</a> &#8211; even if that&#8217;s £0.00?</p>
<p>OK, as a known group they get more hype &amp; momentum behind their work, but it&#8217;s the same principle.</p>
<p>And if the music is good, they&#8217;ll sell a lot: if it isn&#8217;t, they won&#8217;t.<br />
<a href="http://www.inrainbows.com/Store/Quickindex.html"></a></p>
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		<title>BT networks home wifi</title>
		<link>http://thecustomer.co.uk/marketing/bt-networks-home-wifi</link>
		<comments>http://thecustomer.co.uk/marketing/bt-networks-home-wifi#comments</comments>
		<pubDate>Fri, 05 Oct 2007 07:27:22 +0000</pubDate>
		<dc:creator>Will Rowan</dc:creator>
				<category><![CDATA[Strategy]]></category>
		<category><![CDATA[community]]></category>
		<category><![CDATA[social networks]]></category>
		<category><![CDATA[web 2.0]]></category>

		<guid isPermaLink="false">http://thecustomer.co.uk/marketing/bt-networks-home-wifi</guid>
		<description><![CDATA[The FT reports that &#8220;BT Group
is attempting to create the world’s largest wi-fi network by persuading
millions of UK customers to turn their home wireless “hubs” into public
hotspots.&#8221;
What a smart idea &#8211; and it goes back to the idea that networked nodes&#8217; power &#38; value grows with the number of nodes on the network. If they [...]]]></description>
			<content:encoded><![CDATA[<!-- sphereit start --><p><font color="#000000">The <a href="http://www.ft.com/cms/s/0/84277bb2-72cb-11dc-b7ff-0000779fd2ac.html">FT reports</a> that &#8220;<b><a href="http://mwprices.ft.com/custom/ft2-com/html-quotechartnews.asp?FTSite=FTCOM&amp;q=BT.A&amp;searchtype&amp;expanded=&amp;countrycode=uk&amp;s2=uk&amp;symb=BT.A&amp;company=NEW">BT Group</a></b><br />
is attempting to create the world’s largest wi-fi network by persuading<br />
millions of UK customers to turn their home wireless “hubs” into public<br />
hotspots.&#8221;</p>
<p>What a smart idea &#8211; and it goes back to the <a href="http://www.wired.com/wired/archive/5.09/newrules.html">idea</a> that networked nodes&#8217; power &amp; value grows with the number of nodes on the network. If they can pull this off, BT&#8217;s share price will rocket (if the market understands what they&#8217;ve achieved). <br /></font></p>
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		<title>brands, internet, advertising, budgets</title>
		<link>http://thecustomer.co.uk/marketing/brands-internet-advertising-budgets</link>
		<comments>http://thecustomer.co.uk/marketing/brands-internet-advertising-budgets#comments</comments>
		<pubDate>Thu, 04 Oct 2007 14:41:53 +0000</pubDate>
		<dc:creator>Will Rowan</dc:creator>
				<category><![CDATA[digital marketing]]></category>
		<category><![CDATA[marketing]]></category>
		<category><![CDATA[research]]></category>
		<category><![CDATA[web 2.0]]></category>

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		<description><![CDATA[The FT reports the IAB&#8217;s study that shows car manufacturers advertising online more often, encouraged by the higher share of 50+ and female users.
Financial services are the next largest spenders: search advertising takes up the lions&#8217; share of spend, with paid search accounting for much of that, and growing at 40% year on year, with [...]]]></description>
			<content:encoded><![CDATA[<!-- sphereit start --><p>The FT reports the<a href="http://www.iabuk.net/en/1/iabpwconlineadspendfiguresfirsthalf2007011007.mxs"> IAB&#8217;s study</a> that shows car manufacturers advertising online more often, encouraged by the higher share of 50+ and female users.</p>
<p>Financial services are the next largest spenders: search advertising takes up the lions&#8217; share of spend, with paid search accounting for much of that, and growing at 40% year on year, with online advertising being worth 14.7% of all UK ad spend.</p>
<p>Meanwhile BT Broadband picks different bones out of the same IAB report, highlighting how <a href="http://blog.btbroadbandoffice.com/archive/email-and-communications/online-is-best-for-building-br.php">brands can be built more effectively online</a></p>
<p>They&#8217;re quite right to pick up on how Innocent Drinks deliver thier brand online. It&#8217;s <a href="http://uk.youtube.com/profile?user=innocentdrinksltd">beautiful, accessible, real.</a> In an online world where business&#8217; reputations are judged by personal and social network&#8217;s experience of a company, it&#8217;s important to keep the brand on a human scale.</p>
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		<title>Craig Murray&#8217;s integrity surfaces again!</title>
		<link>http://thecustomer.co.uk/marketing/craig-murrays-integrity-surfaces-again</link>
		<comments>http://thecustomer.co.uk/marketing/craig-murrays-integrity-surfaces-again#comments</comments>
		<pubDate>Tue, 25 Sep 2007 14:11:36 +0000</pubDate>
		<dc:creator>Will Rowan</dc:creator>
				<category><![CDATA[web 2.0]]></category>

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		<description><![CDATA[It&#8217;s going to be very interesting to see how this pans out.Is it OK for solicitors on behalf of their client to shut a website through the host?
Bloggerheads: The Alisher Usmanov Affair: Requesting a response from Fasthosts
Having known Craig at university, instinctively I wouldn&#8217;t question the veracity of his assertions: his honesty &#38; integrity are [...]]]></description>
			<content:encoded><![CDATA[<!-- sphereit start --><p>It&#8217;s going to be very interesting to see how this pans out.<br />Is it OK for solicitors on behalf of their client to shut a website through the host?</p>
<p><a href="http://b-heads.blogspot.com/2007/09/requesting-response-from-fasthosts.html">Bloggerheads: The Alisher Usmanov Affair: Requesting a response from Fasthosts</a></p>
<p>Having known Craig at university, instinctively I wouldn&#8217;t question the veracity of his assertions: his honesty &amp; integrity are of the highest order.</p>
<p>
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