TheCustomer

um, on the face of it this is one of the least interesting documents you’ll every encounter - data cleaning in local government.
But it contains a nugget, putting a £ savings number on the digital dividend (you remember ‘peace dividends’? - the digital one is what you get by properly applying digital thinking…)

Table 2: Benefits
study summary

 

 

 

 

 

 

 

 

Description	Value	Drivers	Factoid	Assumptions
Accuracy   of Data	£32m -   £64m	The service can be more   responsive to all types of enquiries.   Value could be at least 2 times   costs of cleaning.	Data cleaning gives greater   confidence in the consistency and quality of information.	Cost of cleanup in one   authority £8k.   Repeated / wasted visits difficult   to quantify - £20 per business

the key phrase in there is:
Value could be at least 2 times
  costs of cleaning.
not to mention the spin offs for the folk on the receiving end of more timely & accurate information, and the benefit of not missing out on information not sent because of inaccurate data.
Makes you wonder why it’s not been done before?
Link: eTrading Standards National Project.