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	<title>TheCustomer</title>
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	<link>http://thecustomer.co.uk/marketing</link>
	<description>Will Rowan &#124; marketing-led web-savvy digital strategy</description>
	<pubDate>Wed, 12 Nov 2008 22:27:49 +0000</pubDate>
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		<title>Another dent in tv&#8217;s advertsing revenues</title>
		<link>http://thecustomer.co.uk/marketing/another-dent-in-tvs-advertsing-revenues</link>
		<comments>http://thecustomer.co.uk/marketing/another-dent-in-tvs-advertsing-revenues#comments</comments>
		<pubDate>Wed, 12 Nov 2008 22:27:49 +0000</pubDate>
		<dc:creator>Will Rowan</dc:creator>
		
		<category><![CDATA[Strategy]]></category>

		<category><![CDATA[digital marketing]]></category>

		<category><![CDATA[web 2.0]]></category>

		<category><![CDATA[advertising]]></category>

		<category><![CDATA[brand]]></category>

		<category><![CDATA[tv]]></category>

		<category><![CDATA[web tv]]></category>

		<guid isPermaLink="false">http://thecustomer.co.uk/marketing/another-dent-in-tvs-advertsing-revenues</guid>
		<description><![CDATA[YouTube has just started auctioning video positions to the highest bidder - Adsense paid search results for video. (tip o&#8217; hat to Marshall K at Read Write Web ) Along with yesterday&#8217;s announcement that full length feature films from MGM are to run on YouTube, that&#8217;s another dent in broadcast tv&#8217;s audiences, and revenues.
There&#8217;s already [...]]]></description>
			<content:encoded><![CDATA[<p>YouTube has just started auctioning video positions to the highest bidder - Adsense paid search results for video. (tip o&#8217; hat to Marshall K at <a target="_blank" href="http://www.readwriteweb.com/archives/youtube_puts_placement_of_user.php">Read Write Web</a> ) Along with yesterday&#8217;s announcement that full length feature films from MGM are to run on YouTube, that&#8217;s another dent in broadcast tv&#8217;s audiences, and revenues.</p>
<p>There&#8217;s already a good selection of brand commercials on YouTube: there&#8217;s a high definition service too. If you were running a commercials agency, wouldn&#8217;t you put some budget into YouTube? If only as a hedge against falling broadcast audiences - and with the potential to earn larger production fees on long films.</p>
<p>How long before we see broadcast tv being used to trail long ads on YouTube? It&#8217;s a technique that&#8217;s already been used by advertisers like the Army (who also offered mobile video, iirc). The idea that TV may not be the prime channel, that it&#8217;s just feding others, will make some old Madison Avenue &amp; Soho admen rotate in their graves. </p>
<p>The world&#8217;s changing, and fast.</p>
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		<title>Starting a business community</title>
		<link>http://thecustomer.co.uk/marketing/starting-a-business-community</link>
		<comments>http://thecustomer.co.uk/marketing/starting-a-business-community#comments</comments>
		<pubDate>Wed, 12 Nov 2008 08:53:30 +0000</pubDate>
		<dc:creator>Will Rowan</dc:creator>
		
		<category><![CDATA[Digital is Different]]></category>

		<category><![CDATA[digital marketing]]></category>

		<category><![CDATA[ethics]]></category>

		<category><![CDATA[privacy]]></category>

		<guid isPermaLink="false">http://thecustomer.co.uk/marketing/starting-a-business-community</guid>
		<description><![CDATA[As you&#8217;d expect, Teligent gives a very quick &#38; precise heads-up on adding community to a business:6 Things For The Community Strategist To Think About 
You&#8217;d think that folk starting social businesses would get past the technology &#38; think about what their users expect - should a start-up be fortunate enough to have any users&#8230; [...]]]></description>
			<content:encoded><![CDATA[<p>As you&#8217;d expect, Teligent gives a very quick &amp; precise heads-up on adding community to a business:<br /><a href="http://telligent.com/blogs/industry/6-things-for-the-community-strategist-to-think-about/">6 Things For The Community Strategist To Think About </a></p>
<p>You&#8217;d think that folk starting social businesses would get past the technology &amp; think about what their users expect - should a start-up be fortunate enough to have any users&#8230; Last year <a target="_blank" href="http://www.rapleaf.com/">Rapleaf</a> upset some folk when early adopters felt their privacy had been violated. Rapleaf reacted quickly, and a crisis was avoided. <br />This year, <a target="_blank" href="http://www.socialminder.com/">socialminder</a> managed to stir up the privacy storm.</p>
<p>Two things to note.<br />1 The storm raged faster &amp; more intensely this time around, as <a target="_blank" href="http://search.twitter.com/search?max_id=1001198967&amp;page=3&amp;q=SocialMinder">Twitter</a> spread the &#8216;news&#8217;. <br />2 Early adopters have different expectations from later mass users&#8230; they&#8217;re probably *more* sensitive to privacy abuse. (I&#8217;ve no science to back this up, just years of watching <img src='http://thecustomer.co.uk/marketing/wp-includes/images/smilies/icon_wink.gif' alt=';-)' class='wp-smiley' /> </p>
<p>socialminder (&amp; indeed rapleaf) aren&#8217;t doing anything that Plaxo et al get up to - but the mass user perhaps doesn&#8217;t manage their network reputation as sensitively as tech-savvy early adopter types. That&#8217;s a challenge for any savvy startup in this area - early adopters are (probably) a vital part of your launch strategy. Their feedback can iron out many bugs &amp; unintended design consequences.<br />
<blockquote></blockquote>
<p>Technorati Tags: <a class="performancingtags" href="http://technorati.com/tag/privacy" rel="tag">privacy</a>, <a class="performancingtags" href="http://technorati.com/tag/startup" rel="tag">startup</a>, <a class="performancingtags" href="http://technorati.com/tag/spam" rel="tag">spam</a></p>
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		<title>invaluable pitching advice</title>
		<link>http://thecustomer.co.uk/marketing/invaluable-pitching-advice</link>
		<comments>http://thecustomer.co.uk/marketing/invaluable-pitching-advice#comments</comments>
		<pubDate>Sat, 09 Aug 2008 08:44:18 +0000</pubDate>
		<dc:creator>Will Rowan</dc:creator>
		
		<category><![CDATA[Speaking]]></category>

		<category><![CDATA[marketing]]></category>

		<guid isPermaLink="false">http://thecustomer.co.uk/marketing/invaluable-pitching-advice</guid>
		<description><![CDATA[How To Demo Your Startup hey, a post that does what it says on the tin; very sound advice on pitching, well, frankly, anything - not just a startup.
Think of your audience, and help them through the pitch - you&#8217;re going to throw a huge amount of information at them in a very short space [...]]]></description>
			<content:encoded><![CDATA[<p><a href="http://www.techcrunch.com/2008/08/09/how-to-demo-your-startup/">How To Demo Your Startup</a> hey, a post that does what it says on the tin; very sound advice on pitching, well, frankly, anything - not just a startup.</p>
<p>Think of your audience, and help them through the pitch - you&#8217;re going to throw a huge amount of information at them in a very short space of time, so help them out! Point 3 - &#8220;Leave them wanting more&#8221; for example. You can&#8217;t say everything that&#8217;s you&#8217;d like, so don&#8217;t try. Leave stuff out. If you&#8217;re smart, leave out stuff that your audience will want to ask about - and that you have great (short) answers on.<br />
<blockquote></blockquote>
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		<item>
		<title>New word for old fashioned values</title>
		<link>http://thecustomer.co.uk/marketing/new-word-for-old-fashioned-values</link>
		<comments>http://thecustomer.co.uk/marketing/new-word-for-old-fashioned-values#comments</comments>
		<pubDate>Sat, 09 Aug 2008 08:34:59 +0000</pubDate>
		<dc:creator>Will Rowan</dc:creator>
		
		<category><![CDATA[Customer 2.0]]></category>

		<category><![CDATA[web 2.0]]></category>

		<guid isPermaLink="false">http://thecustomer.co.uk/marketing/new-word-for-old-fashioned-values</guid>
		<description><![CDATA[I *do* like Tara Hunt&#8217;s take on &#8220;helping out for free&#8221; - and since she&#8217;s making a thing of it, there&#8217;s a good chance that culture will shift a notch or two in that direction. You can’t eat Whuffie (but it’s getting harder to eat without it) &#124; ::HorsePigCow:: marketing uncommon 
(Thanks to Hugh MacLeod [...]]]></description>
			<content:encoded><![CDATA[<p>I *do* like Tara Hunt&#8217;s take on &#8220;helping out for free&#8221; - and since she&#8217;s making a thing of it, there&#8217;s a good chance that culture will shift a notch or two in that direction. <a href="http://www.horsepigcow.com/2008/08/05/you-cant-eat-whuffie-but-its-getting-harder-to-eat-without-it/">You can’t eat Whuffie (but it’s getting harder to eat without it) | ::HorsePigCow:: marketing uncommon </a></p>
<p>(Thanks to Hugh MacLeod &amp; Twitter for the <a href="http://twitter.com/gapingvoid/statuses/882273774">heads up)</a></p>
<p>Whuffle has been part of my web experience since the early days of Fast Company London in 97/98 (FC London was the vortex that drew me into this working life) - pitch in, share ideas, expecting only shared knowledge, thanks and companionship in return. But the network built a decade ago still pays back.</p>
<p>I hope that <a target="_blank" href="http://vrmhub.pbwiki.com/">Project VRM </a>may offer something similar - we&#8217;ve had the whuffle talk - and folk are involved because, well, because it&#8217;s a cause we believe in. I&#8217;ll be interested to see the reactions to 20 minute conference talk - with added VRM - in Delhi next week. It&#8217;s very interesting to see how readily the &#8216;old&#8217; marketing economy is thinking about VRM - there&#8217;s an article by Doc Searls, Alan Mitchell &amp; Iain Henderson in this month&#8217;s <a target="_blank" href="http://www.theidm.com/">IDM</a> Journal (text for members only, I&#8217;m afraid).<br />
<blockquote></blockquote>
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		<title>Managing discussion board content</title>
		<link>http://thecustomer.co.uk/marketing/managing-discussion-board-content</link>
		<comments>http://thecustomer.co.uk/marketing/managing-discussion-board-content#comments</comments>
		<pubDate>Fri, 08 Aug 2008 11:32:59 +0000</pubDate>
		<dc:creator>Will Rowan</dc:creator>
		
		<category><![CDATA[digital marketing]]></category>

		<category><![CDATA[ethics]]></category>

		<category><![CDATA[social networks]]></category>

		<category><![CDATA[web 2.0]]></category>

		<guid isPermaLink="false">http://thecustomer.co.uk/marketing/managing-discussion-board-content</guid>
		<description><![CDATA[Bulletin board postings more likely slander than libel, says High Court &#124; OUT-LAW.COM
Very, very useful to know.(tho frankly not the most exciting news of the week  


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			<content:encoded><![CDATA[<p><a href="http://www.out-law.com/page-9330">Bulletin board postings more likely slander than libel, says High Court | OUT-LAW.COM</a></p>
<p>Very, very useful to know.<br />(tho frankly not the most exciting news of the week <img src='http://thecustomer.co.uk/marketing/wp-includes/images/smilies/icon_wink.gif' alt=';-)' class='wp-smiley' /> <br />
<blockquote></blockquote>
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		<item>
		<title>More Melbourne style!</title>
		<link>http://thecustomer.co.uk/marketing/more-melbourne-style</link>
		<comments>http://thecustomer.co.uk/marketing/more-melbourne-style#comments</comments>
		<pubDate>Fri, 08 Aug 2008 09:26:14 +0000</pubDate>
		<dc:creator>Will Rowan</dc:creator>
		
		<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://thecustomer.co.uk/marketing/more-melbourne-style</guid>
		<description><![CDATA[another piece of innovative communication from Melbourne (see car park signage below)Craft Circle Fights The Power, Martha Stewart Style &#124; PSFK - Trends, Ideas &#38; InspirationI wonder what they&#8217;re putting in the water?


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			<content:encoded><![CDATA[<p>another piece of innovative communication from Melbourne (see car park signage below)<br /><a href="http://www.psfk.com/2008/08/craft-circle-fights-the-power-martha-stewart-style.html">Craft Circle Fights The Power, Martha Stewart Style | PSFK - Trends, Ideas &amp; Inspiration</a><br />I wonder what they&#8217;re putting in the water?<br />
<blockquote></blockquote>
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		<title>metaphor for marketing&#8230;</title>
		<link>http://thecustomer.co.uk/marketing/metaphor-for-marketing</link>
		<comments>http://thecustomer.co.uk/marketing/metaphor-for-marketing#comments</comments>
		<pubDate>Tue, 05 Aug 2008 15:46:21 +0000</pubDate>
		<dc:creator>Will Rowan</dc:creator>
		
		<category><![CDATA[Customer 2.0]]></category>

		<category><![CDATA[Digital is Different]]></category>

		<category><![CDATA[web 2.0]]></category>

		<guid isPermaLink="false">http://thecustomer.co.uk/marketing/metaphor-for-marketing</guid>
		<description><![CDATA[Axel Peemoeller&#8217;s - Eureka Carpark Melbourne has fantastic signage - which makes sense when seen from the right angle. And no sense at all when looked at from the wrong direction. How many times have you seen marketing campaigns that looked just like that - planned from the company&#8217;s perspective, they make perfect sense to [...]]]></description>
			<content:encoded><![CDATA[<p><a href="http://de-war.de/eurekacarpark.html">Axel Peemoeller&#8217;s - Eureka Carpark Melbourne</a><br /> has fantastic signage - which makes sense when seen from the right angle. And no sense at all when looked at from the wrong direction. How many times have you seen marketing campaigns that looked just like that - planned from the company&#8217;s perspective, they make perfect sense to the company, and none at all to the customer.<br />
<blockquote></blockquote>
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		<title>Why communities fail /2</title>
		<link>http://thecustomer.co.uk/marketing/why-communities-fail-2</link>
		<comments>http://thecustomer.co.uk/marketing/why-communities-fail-2#comments</comments>
		<pubDate>Fri, 25 Jul 2008 08:39:20 +0000</pubDate>
		<dc:creator>Will Rowan</dc:creator>
		
		<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://thecustomer.co.uk/marketing/why-communities-fail-2</guid>
		<description><![CDATA[Business Technology : Why Most Online Communities Fail


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			<content:encoded><![CDATA[<p><a href="http://blogs.wsj.com/biztech/2008/07/16/why-most-online-communities-fail/">Business Technology : Why Most Online Communities Fail</a><br />
<blockquote></blockquote>
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		<title>Why online communities fail</title>
		<link>http://thecustomer.co.uk/marketing/why-online-communities-fail</link>
		<comments>http://thecustomer.co.uk/marketing/why-online-communities-fail#comments</comments>
		<pubDate>Fri, 25 Jul 2008 08:38:38 +0000</pubDate>
		<dc:creator>Will Rowan</dc:creator>
		
		<category><![CDATA[digital marketing]]></category>

		<category><![CDATA[community]]></category>

		<guid isPermaLink="false">http://thecustomer.co.uk/marketing/why-online-communities-fail</guid>
		<description><![CDATA[Collaborative Thinking: I know it&#8217;s Friday, but can I have an online community by Monday?Very good upsum of the mismatch between expectations &#38; reality


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			<content:encoded><![CDATA[<p><a href="http://mikeg.typepad.com/perceptions/2008/07/i-know-its-frid.html">Collaborative Thinking: I know it&#8217;s Friday, but can I have an online community by Monday?</a><br />Very good upsum of the mismatch between expectations &amp; reality<br />
<blockquote></blockquote>
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		<title>breakthrough 2009: cultural shift in social marketing</title>
		<link>http://thecustomer.co.uk/marketing/breakthrough-2009-cultural-shift-in-social-marketing</link>
		<comments>http://thecustomer.co.uk/marketing/breakthrough-2009-cultural-shift-in-social-marketing#comments</comments>
		<pubDate>Fri, 25 Jul 2008 08:27:57 +0000</pubDate>
		<dc:creator>Will Rowan</dc:creator>
		
		<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://thecustomer.co.uk/marketing/breakthrough-2009-cultural-shift-in-social-marketing</guid>
		<description><![CDATA[Ze Frank on Breaking the Metaphor of the WebThere&#8217;s momentum building here, towards a watershed. In recent weeks we&#8217;ve seen VRMWorkshop, big forward steps from Dataportability, Facebook&#8217;s  adoption of  those principles&#8230; I&#8217;m sure there&#8217;s more - there&#8217;s certainly thinking about the problems created by social media
So is 2009 going to be the year [...]]]></description>
			<content:encoded><![CDATA[<p><a href="http://keithhopper.com/blog/ze-frank-on-breaking-the-metaphor-of-the-web">Ze Frank on Breaking the Metaphor of the Web</a><br />There&#8217;s momentum building here, towards a watershed. In recent weeks we&#8217;ve seen <a target="_blank" href="http://cyber.law.harvard.edu/projectvrm/VRM_Workshop_2008">VRMWorkshop</a>, big forward steps from <a target="_blank" href="http://dataportability.org/">Dataportability</a>, <a target="_blank" href="http://www.facebook.com/platform">Facebook</a>&#8217;s  adoption of  those principles&#8230; I&#8217;m sure there&#8217;s more - there&#8217;s certainly thinking about the <a target="_blank" href="http://bradfitz.com/social-graph-problem/">problems created by social media</a></p>
<p>So is 2009 going to be the year in which we get a technical breakthrough, that changes Web 2.0 from being a technical achievement into being social &amp; commercial?<br />
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