TheCustomer

Dana Blakehorn’s ‘clue’ this week makes smart points on the evolution of the USA’s mobile business, & its threat from WiFi.

For me the winning hand goes to the industry that hides their technology. Ask most folk to day how their car works, and they can maybe just about start to tell you. Which is a sign of mature technology that ‘just works’. When WiFi gets as easy to use as a phone, it’s in with a chance.

Though WiFi’s main chance may be the sheer complexity of your average mobile phone - as soon as you dig beyond simple tasks their usability falls apart.