TheCustomer

Here’s an interesting development: Adam Curry is - apparently - having some connection problems, and not getting very far with the conventional ‘phone customer support’ route.

So he’s recording & podcasting his phone conversations.. and getting a response.

Now, at one level it’s a geeky way of queue-jmping… at another it’s every  unit-of-one customer’s holy grail: an audience and the means to take your problem to it. Transparency indeed. I wonder if BT will feed  this back into their standard processes, so the nobody needs to go this route…