more un-service from BT

in following up the VOIP order, I’ve received two automated emails from BT, and one manual one.

The automated ones include

“This is an automatic response, please don’t reply to this address

Thanks for your email to the BT.com Small & Medium Business team. We aim to respond to your request within 2 working days.

Our reference for this message is 1xxx0, Please note that this is not an order number. However, you will need to include this reference in the subject of any related e-mail correspondence.”

Just how would I send any email related correspondence if the email doesn’t contain a reply address?

And the Manual email?

It’s from the same ‘ no reply’ address:

“Dear Will,

Thank you for your e-mail.

To proceed with your order, please confirm the company name.

If you have any further queries please do not hesitate to contact us again via e-mail.

Thank you for contacting BT.

Yours sincerely,”

How am I supposed to reply? Am I supposed to use one of the generic website links in the email footer, and hack my way through to my order?

Just why would I do that? There’s every chance I’ll end up buying a second VOIP service.

While I’m very happy to do the work on BT’s behalf, please don’t make it hard for me!

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